Registration and Configuration
Do I need to register somewhere?
No. Registration to the PEPPOL network is done directly from Pluriell, with no external process required.
Do we need to enter our clients’ PEPPOL IDs in the software?
No. Only VAT numbers and company numbers are required. The rest is handled automatically.
If we already have a PEPPOL ID, will the link be made automatically?
No. Registration is not automatic — you must register manually in the Settings section of Pluriell.
How are suppliers informed that we have activated PEPPOL?
Their invoicing software is automatically notified through the PEPPOL network.
Sending and Receiving Invoices
Does PEPPOL replace the PDF version of invoices?
Only invoices sent via PEPPOL have legal value. The PDF version remains useful for including additional information not covered by the PEPPOL format.
Do I have to activate PEPPOL reception?
No. This feature is optional, although PEPPOL reception will gradually become mandatory.
What happens if I don’t accept invoices from my suppliers via PEPPOL?
You can continue to use another software solution for invoice reception, but PEPPOL will progressively become the standard.
Will attachments included with received invoices be visible in PEPPOL?
Yes. Attachments are available within your incoming PEPPOL invoices in Pluriell, via the Download option.
Access and Notifications
Who can access documents received via PEPPOL?
Only users with an Administrator license within your environment can access these documents.
Who receives notifications related to PEPPOL invoices?
Notifications are sent to the recipients configured in Pluriell’s settings.
Accounting and Integrations
Will anything change for my accountant?
No. You can continue to export or transmit your invoices, or use your existing accounting integration.
How do I connect with my accountant? Is Pluriell compatible with Horus?
Yes. Pluriell offers several accounting integrations, including Horus, allowing automatic transfer of billing data to the accountant’s software.
Managing Incoming and Outgoing Invoices
Can I assign a received invoice to a specific project?
Yes. You can convert an incoming PEPPOL invoice into a cost, then link it to a specific project and phase.
Can I manually record invoices that weren’t sent via PEPPOL?
Yes. This can be done directly from the Costs tab in the Finance menu.
Can I offer multiple bank account numbers to clients for payment?
Yes. You can configure multiple bank accounts to display on your outgoing invoices.
Data and Normalization
Is there a required format for VAT and company numbers?
No. Regardless of how they are entered, Pluriell automatically normalizes these identifiers when registering with PEPPOL or during invoice exchanges.
Special Cases
For B2C clients, should I activate PEPPOL sending?
No. Individual (B2C) clients are not covered by current regulations, so sending via PEPPOL is not available.
If a client has a company number but no VAT number, should I send via PEPPOL?
No, unless it’s a public authority — in that case, sending via PEPPOL is mandatory.
What about foreign clients (e.g., Luxembourg, France)?
Yes, PEPPOL is a European network. You can send invoices and credit notes to any entity connected to PEPPOL, regardless of their country.